Jakkal (jakkal) wrote,
Jakkal
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Don't Do This: Insulting Customer

This is yet another customer that bought something /months/ ago, and decided they didn't like it, and feel they are entitled to /something else/.

Entitled.

Entitled.

Entitled.

First it started with this IM I got on the 14th.
[14:47] Lolli Munster: Hello Jakkal Dingo.. I am sorry to bother you. I purchased the Critters Jaguar awhile ago...Unfortunately I dont have the transaction information anymore but I can show you it to prove I bought it. It was the black one but when I got it it wasnt exactly what I was looking for, It was to black so i never wore it until today when my friends and I were talking about your store. I finally tried to tint it to see if it would go lighter and to my amazement the texture used was a white spotted texture...This actually made the av look alot better than having just a straight black tit...but there was a problem, the black skin and my head popping out does not work well. So I am here to ask if I can get the proper skin for the spotted Jaguar I own to make the av complete so I can wear it around proudly. I would be very much appriciated and I thank you for your time and help. - Lolli Munster.

Then I got this IM today:

[19:22] Lolli Munster: Hello Jakkal Dingo.. I am sorry to bother you. I purchased the Critters Jaguar awhile ago...Unfortunately I dont have the transaction information anymore but I can show you it to prove I bought it. It was the black one but when I got it it wasnt exactly what I was looking for, It was to black so i never wore it until today when my friends and I were talking about your store. I finally tried to tint it to see if it would go lighter and to my amazement the texture used was a white spotted texture...This actually made the av look alot better than having just a straight black tit...but there was a problem, the black skin and my head popping out does not work well. So I am here to ask if I can get the proper skin for the spotted Jaguar I own to make the av complete so I can wear it around proudly. I would be very much appriciated and I thank you for your time and help. - Lolli Munster.

I pasted the original for my lackies, minions, employees to handle. I guess they didn't get a chance to get it yet. So naturally she repesters. Fair game, that.

So I tell Fore to tell her our general policy on stuff like this. We have, once again, signs in all the stores that warn people, buyer beware. You pay, you get your avatar, the deal ends there. She bought this avatar months ago. Notice I left her name in. Yes. Because she threatened to put it in her nonexistant blog. That's okay, hon, I'll put it in mine and make sure even more people see it.


[20:07] Forefox Rolls: Hello Lolli. You messaged Jakkal Dingo asking for a skin for your jaguar avatar. Unfortunately, we do not create custom skins tailoring to a specific coloration of the avatar nor do exchanges into any of the other color schemes we have.
[20:08] Lolli Munster: hmm well I am not asking for a custom skin.
[20:08] Lolli Munster: I got the black AV on the thought that I was getting textures
[20:08] Lolli Munster: and what I got was something tinted black
[20:08] Lolli Munster: anyone can tint the av black

Actually, yes, anyone can. That is why we sell themthat way. Yes, we could make hyper realistic avatar textures. But that removes almost all customization ability. There is a difficult balance that we, as avatar makers, have to juggle so that our avatars look good, with textures and builds, but are also customizable. If someone wants a black jaguar with a neon green underside, they can do that with our Critter Avatars. They would not be able to do that if we used a black texture on a white prim.

[20:08] Lolli Munster: thats not what I paid for
[20:09] Lolli Munster: what i got was a spoted jaguar

A spotted jaguar! Who woulda thunk?! Here I thought spotted jaguars were so.. so rare, I must have completely made them up! Striped and brindle jaguars are obviously more common!


[20:09] Lolli Munster: thats what I go
[20:09] Lolli Munster: t
[20:09] Lolli Munster: so it displease me alot

Caveat Emptor. Someone didn't read the signs

[20:09] Lolli Munster: had I known I would of bought the av I have and turned it black myself
[20:10] Forefox Rolls: However the skin is a set color that comes with the avatar.
[20:10] Lolli Munster: yes but the avatar is realyl white
[20:10] Lolli Munster: its white with spots
[20:10] Lolli Munster: its not black with spots
[20:10] Lolli Munster: I can show you it
[20:10] Lolli Munster: if you would like
[20:11] Lolli Munster: I am sorry that I have to argue about this..but I purchase alot and i want to purchase more

So she wants ... a black texture... instead of a black prim... because it... .... would remove all customization? Why don't we just sell them no mod while we're at it?

[20:12] Forefox Rolls: So you expected the texture itself to be black with darker spots.
[20:12] Lolli Munster: well YES
[20:12] Lolli Munster: but it wasnt
[20:12] Lolli Munster: no offence by this
[20:12] Lolli Munster: but it was a lazy way out

No offense, but here's an insult! Right. No offense, lady, but you're pretty ignorant about that balance between looks and customization. I think it's rather ignorant, and dare I say, stupid to call an avatar builder, that has over 1000 avs "lazy".

[20:12] Lolli Munster: I could of made an all black av

Please, feel free. I get this feeling if you could, you wouldn't be throwing a fit over this avatar that costs $3.

[20:12] Lolli Munster: out of any color i bought
[20:12] Lolli Munster: and the black is like that for all the avs
[20:13] Forefox Rolls: You most likely could have, but it would not have come with the black skin associated with the avatar that is making top part of the head a specific color.
[20:13] Lolli Munster: well the black skin is easy to make

Obviously her monitor's settings are off. The black jaguar's skin is a very dark gray (16,16,16) with black spots. She probably thought it was only black. However, making an all white skin is /just/ as easy as making an all /black/ skin. So her point is still invalidated.

[20:13] Lolli Munster: with a black texture
[20:13] Lolli Munster: its nothing special
[20:14] Lolli Munster: seeing as the black jaguar you couldnt even see the spots
[20:14] Lolli Munster: its okay.. what I am goingto have to go is make an all white jaguar..
[20:14] Lolli Munster: which again will be easy to do

So... do it. That av is modifiable. That is WHY it is modifiable.

[20:14] Lolli Munster: but I was hopping the the shop would just right this

Tell us what is wrong, and we will right it. All you're telling us is your ignorant opinion on how we should do things.

[20:14] Forefox Rolls: There is no correction to be made. The avatar is how it is intended to be.
[20:15] Lolli Munster: Well I dont think people would by the black if they knew that they could by any color and make the av black themselves
[20:15] Lolli Munster: its sneaky

Sneaky. ... Sneaky. She could have bought the white one. No she bought the black one. She could have asked someone about it first, before buying it. But she didn't.

[20:15] Lolli Munster: and if your okay with that that is fine but I am not okay with it
[20:16] Lolli Munster: everyone knows that good things are textured

It's textured with fur and spots. Do you really want to ruin it for all those people that want to customize because you're a nitpicking cunt? I mean seriously. You're being VERY insulting, and VERY unfair. You GOT what you paid for. You were NOT lead astray. If you had ISSUES you should have ASKED before you bought. If anything went wrong, it was your clicking 'buy'. Those avatars ARE customizable. You can make it look however you want. Get your own textures and put them on the avatar. Problem solved. Excuse us if we build for the majority and not /you/.

[20:16] Forefox Rolls: Like I said it wouldn't have come with the skin and if the skin was to be easily created by others they are certainly most welcome to do so. The avatar is how it is.
[20:17] Lolli Munster: and cheap things are tinted
[20:17] Lolli Munster: its a fact

fact (fākt) n.

1. Knowledge or information based on real occurrences

Nope, doesn't seem to qualify for fact. How about this one?

o·pin·ion –noun
1. a belief or judgment that rests on grounds insufficient to produce complete certainty.
2. a personal view, attitude, or appraisal.

Ding ding ding ding!



[20:17] Lolli Munster: and the skin doesnt go

No, generally, skins don't go anywhere.

[20:17] Lolli Munster: with what I got

A nice purse and a hat? What?

[20:17] Lolli Munster: that av was fully black when i got it
[20:17] Lolli Munster: you couldnt see any spots

No, /you/ couldn't see any spots.

[20:17] Lolli Munster: so really i should of had an all black textured skin
[20:17] Lolli Munster: I dont think anything i got was proper
[20:17] Lolli Munster: your selling the qwhite spoted jaguar
[20:17] Lolli Munster: and tinting it black for the av
[20:17] Lolli Munster: thats all your doing

We sell the jaguar in about 10 colors, actually. Yes they are recolored, and given the special spotted skin per color. If you wanted the white one, you should have bought the white one. If you want a textured one, feel free to make it.


[20:20] Lolli Munster: Also I want to appologizeto you..I hope this isnt upsetting you even though I am upset
[20:20] Lolli Munster: its not your fault
[20:20] Lolli Munster: but I do hope you can see what I am saying
[20:20] Forefox Rolls: Not my specific doing, but it is how it is.
[20:20] Forefox Rolls: To be able to buy the avatar and recolor it can be seen as a plus to some people.
[20:21] Lolli Munster: Yes and you can do that is my point
[20:21] Lolli Munster: but I didnt get a black av
[20:21] Lolli Munster: I got a white spoted av that was tinted black

we're all rolling our eyes at you now. You can stop.

[20:21] Lolli Munster: that is a joke to me

As you are to us.


[20:21] Lolli Munster: I shop alot

Such a proclaimation of such significance.

[20:21] Lolli Munster: and this is the first time I have come about this

Hint: Nobody cares.

[20:21] Lolli Munster: other than hair
[20:21] Lolli Munster: do you ever by a hair
[20:21] Lolli Munster: that is realyl white
[20:21] Lolli Munster: but it was tinted red
[20:21] Lolli Munster: thats CRAP

You know what? I feel the exact opposite. It really pisses me off when something is texture-colored, when it could be prim-colored, so that I can CHANGE the color to what I think is best. I understand some things don't work this way, and it's better ot use textures. And I'm sure some hair is like that (white highlights, not colored). But I totally disagree for MOST things. I want to be able to recolor them. And if a builder can come up with a way to make something look good in almost all the colors you could make it, I'd buy their product over others!


[20:22] Lolli Munster: anyways this is all I have to say...this was a mistake to me on both sides...I as a consumer wasnt fully aware and I cant say anything about the maker

And that's our fault, how?

[20:23] Lolli Munster: but I came to you hoping for an easy fix to make the customer happy

No, you came hoping to rip us off and throw a fit.

[20:23] Forefox Rolls: I can't do anything about this, because the avatar is how it is intended to be. The recoloring does make it easier for the creator to do so, but it is how it is.
[20:23] Lolli Munster: because she wants to come back for more
[20:23] Lolli Munster: its okay dear
[20:23] Lolli Munster: but what I am telling you is this
[20:23] Lolli Munster: I have a blog and I am going to be doing a post about this

Oh you go /right ahead/.

[20:23] Lolli Munster: to warn people about it...that is what i do

It's probably call the Prude Alert System. Their color is likely puce.

[20:23] Lolli Munster: But I do thank you for listening?

I love the way that's a question.

[20:24] Forefox Rolls: What I can suggest is you can ask me to demo any future ones you want to be interested and ask me questions about the avatar.
[20:24] Lolli Munster: well Now I know better
[20:24] Lolli Munster: but I AM highly displeased

River. Cry it.

[20:24] Lolli Munster: the proper coruse would of been the skin and an applogy

We don't want your skin, and we're not really interested in your apologies. Oh wait you meant from us. How about, you got what you bought, with all the information of the av on the screen of the vendor. Don't blame US for that.

[20:24] Lolli Munster: any one who was proud of their work
[20:24] Lolli Munster: wouldnt sell things like this
[20:24] Lolli Munster: its just commonscene
[20:24] Lolli Munster: sense too lawl

Sense. Something you don't seem to have.

[20:25] Lolli Munster: anyways thank you for not much and I will fix it myself athough its the developer who should be.

Sure, I'll fix it. Oh wait, there's NOTHING WRONG with it!

[20:25] Forefox Rolls: Have a good day Lolli, and take care.
[20:25] Lolli Munster: oh wait one more thing ja?
[20:26] Lolli Munster: have you spoken to the owner about this?

*snicker*

[20:26] Lolli Munster: or are you running on your own?
[20:28] Forefox Rolls: The messages are sent down to me to handle accordingly. I know the creators take on this and tell customers about it.
[20:33] Lolli Munster: So then other people have complained about this before?

Nope. Not one person has ever said anything about this. I would hope if anyone else did, they wouldn't be so damn rude about it.

[20:35] Lolli Munster: And also I would like to know his/her take on it

Read my blog!

[20:35] Lolli Munster: do they feel liek they sold me a black av or a white with black spots tinted black av?

I sold you a CrittersV2JaguarBlack. That is the name of the avatar.

[20:36] Forefox Rolls: I haven't had this particular matter to come up. You would be the first for me.
[20:38] Lolli Munster: hmm well what is the creators take on this?
[20:38] Lolli Munster: why isnt it textured like the rest?

Uh, it is textured like the rest. The rest of what?

[20:38] Lolli Munster: I could of just bought the dark spotted one
[20:38] Lolli Munster: but I BOUGHT The black av

That IS the dark spotted one.... JESUS FUCKING CHRIST.

[20:38] Lolli Munster: and I didnt get it..Im trying to understand what you or she doesnt understand

AHAHA! Pot. Kettle. Black

[20:39] Forefox Rolls: I'll relay this entire conversation to her.
[20:39] Lolli Munster: thank you. And I am sorry I just would like to see this somehow fixxed.

A shot to the head might do that.

[20:39] Lolli Munster: have a good night
[20:40] Forefox Rolls: Do the same Lolli.

It's funny that she has 'lol' in her name. Hint: If you're a nitpicky fuck, do ask before you buy things, and then throw a fit, over an avatar that costs $3. If it is "So easy" to retexture it, then just retexture it. We're selling avs to anyone that wants them on SL, NOT specifically for Lolli Munster. I do hope she avoids buying from us in the future.
Tags: don't do this
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